Refund Policy

Digital downloads are delivered instantly after payment. Because the file is available to you immediately, we do not offer refunds on digital orders once the download link has been issued.

If you did not receive your download link, or the file is corrupt or unreadable, email support@maporize.com with your order number and we will re-send the link or re-render your file at no charge.

Physical prints are produced on demand and shipped by our fulfillment partner, Printful. We do not accept returns for change of mind, incorrect size selected, or address errors entered at checkout.

We will replace or refund your order if:

• The print arrives damaged or defective
• The wrong item is shipped
• The order is lost in transit (confirmed by the carrier)

To request a replacement or refund, email support@maporize.com within 14 days of the delivery date (or the expected delivery date if the order is lost). Include your order number and, for damaged items, a photo of the damage.

Replacements are processed through Printful and typically ship within 3–5 business days. Refunds are issued to the original payment method and may take 5–10 business days to appear.

Orders cannot be cancelled once payment is confirmed. Physical orders enter production immediately. Digital orders are rendered immediately after payment.

If you placed an order in error, contact support@maporize.com as soon as possible and we will do our best to help, but we cannot guarantee cancellation once production has begun.